Frequently Asked Questions (FAQ)
Welcome to the Preppy Outfit Idea FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and returns. If you don’t see your question here, feel free to reach out to our support team—we’re happy to help!
Orders & Payments
Q: How do I place an order?
A: Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information, then confirm your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods offered at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders are usually processed quickly. If you need to make a change, please contact us within 12 hours of placing your order. Once shipped, we cannot make changes.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide. Shipping times may vary depending on your location.
Q: How long will delivery take?
A: Standard delivery typically takes 7–15 business days for most locations. Express options may be available at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link so you can monitor your package.
Q: Do you offer free shipping?
A: We often run free shipping promotions—check our homepage or subscribe to our newsletter for updates.
Returns & Exchanges
Q: What is your return policy?
A: If you’re not satisfied with your purchase, you can return it within 14 days of delivery in its original condition. Please see our Return Policy page for details.
Q: How do I start a return or exchange?
A: Contact our support team with your order number and reason for return. We’ll guide you through the process.
Q: Are there items that cannot be returned?
A: For hygiene reasons, certain items like undergarments or final sale products are not eligible for return.
Products & Sizing
Q: How do I find the right size?
A: Each product page includes a detailed size chart to help you pick the perfect fit. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your products true to size?
A: Most of our items are true to size, but please check the size chart and product descriptions for specific details.
Q: Do you restock sold-out items?
A: Popular items may be restocked depending on availability. Sign up for restock alerts on the product page to be notified.
Customer Support
Q: How do I contact you?
A: You can reach us through our Contact Us page or by emailing [your support email]. We typically respond within 24–48 hours.
Q: Do you offer discounts or promotions?
A: Yes! Join our newsletter for exclusive offers, seasonal sales, and preppy style updates.
👉 Still have questions? Visit our Contact Us page and we’ll be happy to assist you.